At DB Global Travels LLC, we are committed to ensuring complete customer satisfaction. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward and transparent return and refund process.
Return Policy
- Returns are accepted within 30 days of the delivery date.
- Products must be unused, undamaged, and returned in their original packaging.
- To initiate a return, please contact us at contact@dbglobal.store with your order number and reason for return.
- Upon approval, we will provide return instructions and a return shipping label (if applicable).
Refund Policy
- Once the returned item is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to the original payment method within 5–7 business days.
- Shipping fees (if any) are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
- Personalized or custom-made products
- Items that show signs of use, wear, or damage not caused by us
Need Assistance?
Our 24/7 customer support team is here to help with any questions regarding your order, returns, or refunds.
📧 Email: contact@dbglobal.store
📞 Phone: (516) 500-0519